What is srs phone call?

SRS (Speech Recognition System) phone calls refer to the use of speech recognition technology within a phone call environment. This technology allows computers to understand and interpret human speech, enabling a range of automated services and functionalities.

• Automated attendant: SRS can power automated attendants that direct calls based on spoken commands, replacing traditional touch-tone menus.

• Voice search: Customers can use their voice to search for information, such as product details or account balances.

• Call routing: SRS can analyze the content of a caller's speech to route them to the appropriate department or agent.

• Transcription: Speech recognition allows real-time or post-call transcription of conversations for quality assurance, compliance, or data analysis.

• Virtual assistants: Integration with virtual assistants enables more natural and conversational interactions during phone calls.